Mane support
Mane for iPhone is operated by Kit Capital, Inc. and is offered only to people who are at least 18 years old and located in the United States.
Mane support will never ask for a recovery phrase, private key, wallet PIN, Face ID data, one-time code, remote-control access, or a transaction signature. Anyone asking for one of these is not providing legitimate Mane support.
Get help safely
Use the feedback form inside Mane or email the monitored Mane support address at contact@leofinance.io.
Include only non-secret details that help reproduce the issue:
- Mane version and build from Settings;
- iPhone model and iOS version;
- the selected network and asset;
- a public transaction ID or provider reference when relevant; and
- what happened and the exact non-secret error text.
A send has an unknown outcome
Do not immediately send the same payment again. A network can accept a transaction even when Mane does not receive the response. Check Mane History, the current balance, and a reputable explorer for the correct network. Preserve the local safety receipt and contact support with public transaction details if the outcome remains unknown.
A swap is pending, expired, refunded, or unavailable
Optional swap routes are supplied by LeoKit, a routing API operated by Kit Capital, Inc. that aggregates quotes from independent third-party swap providers (listed on the Third-party services page). Mane displays the quote and transaction information supplied by LeoKit and enables the user to review and sign the resulting blockchain transfer locally. Swaps are executed by those providers under their own terms; neither Mane nor Kit Capital takes custody of funds.
Swaps are available only when shown in the installed app and a valid quote is returned. Availability can change before signing. A submitted swap can remain pending during network, LeoKit, or upstream routing delays and can complete, refund, or require an approved recovery step according to the selected route.
- Do not create a second swap while a deposit or broadcast outcome is unknown.
- Keep Mane installed and retain the relevant wallet until status and any refund are final.
- Record public source, deposit, and destination transaction IDs, the route, amount, and approximate time.
- Use only a recovery link displayed by Mane or instructions from the confirmed support address.
Missing, stale, or implausible balances
RPC, indexer, history, price, and market-data providers can be temporarily unavailable. A missing, stale, sharply changed, or implausible price or percentage does not change asset ownership on the blockchain. Verify the selected wallet, network, address, asset quantity, and public-chain state before taking financial action. If a display remains wrong, report the Mane build, selected wallet, time range, and a screenshot only when no secret is visible.
Lock, Face ID, backup, and recovery
Face ID is an optional convenience layer. Apple performs biometric matching, and Mane does not receive biometric templates. Use the PIN fallback when available. Mane cannot recover a lost recovery phrase or decrypt a wallet without its credential.
Before deleting a wallet, resetting or uninstalling Mane, clearing app data, or moving to another device, verify the recovery phrase offline and test the approved backup and restore procedure with an isolated wallet. iOS Keychain items may persist across reinstall.
QR, camera, clipboard, and wrong-network safety
Camera access is requested only when QR scanning is opened, and manual address entry remains available. Always verify the full destination, network, token contract, amount, and memo after scanning or pasting. A valid-looking address on the wrong network can still cause permanent loss. Avoid copying recovery material; support never needs it.
Feedback and diagnostics
The feedback form sends the message the user enters. After a separate confirmation, an iPhone bug report can include screen and asset context, app and device context, up to 40 recent warning or error logs from the app session, and a screenshot of the app window. Secret-marked screens disable screenshots, and Mane applies best-effort redaction, but automated redaction is not perfect. Review the Mane privacy policy before including diagnostics.
Kit Capital keeps accepted feedback reports for up to 90 days. A report may be kept longer only while an unresolved security incident, transaction or funds issue, or legal obligation requires it. The privacy policy explains retention, provider limitations, and how to request access or deletion.
Suspected scam or exposed secret
If a recovery phrase or private key may be exposed, treat the wallet as compromised. On a trusted device, move remaining assets to a newly generated wallet after independently verifying the destination. Do not continue using the exposed recovery phrase. Support cannot secure or recover an exposed secret.
Contact
Kit Capital, Inc. operates Mane and monitors contact@leofinance.io for support, privacy requests, and security reports. For an access or deletion request, use the subject “Mane privacy request” and include only the non-secret details needed to locate the record. Never send a wallet secret.